Shipping Policy[1]
All parts are shipped freight prepaid unless otherwise specified. Account information is required for 3rd party shipping.
Glass/Hoods - Crate Fees
Glass items, (Windshields, sliding windows, triangle side windows, etc.) may have an additional crate fee applied. The crate fee may be as much as $30 to $50 dollars.
Windshield glass – due to excessive breakage using ground shipping, all Windshield glass is sent via LTL freight shipping. LTL freight costs usually start at $200 and are based on distance and ease of access for delivery.
Hoods - Hood assemblies will have a $75 crate fee added.
Customer Service
Claims, Defects, and Damage: Claims for shortages must be made within 48 hours after receipt of shipment. Defective items will be replaced without charge. Our liability is limited to the replacement of defective parts and does not extend to damages or losses due to the use or inability to use, or failure to follow specific instructions in the use of any of our products. The purchaser is responsible for filing claims against the carrier for loss or damage.
Returns: We make every effort to handle each order in a fast, efficient manner. However, if for some reason you are not satisfied, or your order has been handled incorrectly, please call our Customer Service department. For returns, a written or verbal return authorization must be given within 20 days from the date of shipment. This authorization number must be posted on the outside of packages being returned. (See Return Goods Authorization Policy)
Back-orders
We attempt to ship all orders complete. However, in the event of back orders, we will ship at our option. Please advise if you do not accept back-orders.
Web Store
Web store orders are automatically set to "ship complete", if you would like the in stock items to ship right away, please call us so we can change your order to ship as available. 800-233-4823
Credit Card orders will have a $75 uplift amount added to the credit card authorization to cover the shipping amount.
For expedited shipping or LTL freight (less than a truckload), the shipping may exceed $75 and an additional authorization will occur at the time of shipping for the balance.
If the shipping amount is less than the $75 uplift, the order will only be charged the actual shipping amount.
[1] Revised 5-31-22